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Payment & Cancellation Policy

Payment Methods

At Kretasurf (The Company) the 3 following payment methods are available to pay online:

  • Credit, debit and prepaid cards (Visa, Mastercard, Maestro, American Express, Diners, Discover) *
  • Using the Masterpass electronic wallet.
  • PayPal

* All card payments are processed through Alpha Bank’s Alpha e-Commerce electronic payment platform and uses TLS 1.2 encryption with Secure Sockets Layer (SSL) encryption protocol. Encryption is a way to encode the information until it reaches its intended recipient, which will be able to decode it using the appropriate key.

Cancellation Policy

Kretasurf (The Company) has the following cancellation policy:

Cancellation 7 days or more prior to the agreed activity starting date.

You are automatically reimbursed for the full activity price.

Cancellation between 48 hours and 7 days prior to the agreed activity starting date.

You are entitled to a 50% reimbursement.

Cancellation 48 hours or later is what we call last-minute cancellations.

No reimbursements will be effected.

Special Cancellations

The company may only cancel an activity if circumstances beyond his control make the activity performance impossible or dangerous, such as poor weather conditions and force majeure. In such cases, you will obviously be fully reimbursed.

In case of bad weather conditions or other last-minutes factors, the company can also propose to reschedule the activity. It’s up to you to accept or refuse such changes (for example, it may be difficult to postpone an activity if you are on a road trip). If you cannot attend the new proposed date, you will be entitled to full reimbursement.

Can I modify the dates of my booking?

You may request a change in the scheduled dates for an activity if such modification is possible (this will be activity-dependent). This can be done through our service, by emailing us at

If the modification request is accepted by the company, a new reservation summary will be issued and sent out to you.

It is however, important that our company is not obliged to accept changes in dates or timing.

If the modification request is refused, your request will be treated as a cancellation as per the above policy.

Most important! Try to contact us as soon as possible if you cannot attend the activity on the agreed date. The company will do their utmost to find the best solution to reschedule or postpone your activity!